Returning Items

How to return items

To return or exchange an item, please contact us for more information. aponix.eu can not accept returns without prior authorization. A restocking charge of 20% will be charged on all returns unless there was an error in our shipping or the product was defective. Defective products must be identified and written notice given to aponix.eu within ten days of receipt of goods.

Responsibility for installation

The purchaser is responsible for the cost of and arrangements for installation and integration of any products sold from aponix.eu.

Damage and loss replacement

The purchaser is responsible for inspection of all shipments and should address claims for damage directly to the carrier. As required by the shipping company, the buyer will have to obtain a refund from the carrier to compensate for any shipping damages. Title and the risk of loss or damage to materials shall pass to purchaser upon delivery to a carrier. The purchaser shall make note of any damage or lost materials on the bill of lading, secure the signature of the truck driver or freight forwarder, and file claim immediately. Aponix.eu will render the assistance necessary to trace and recover lost goods and will work with buyer and carrier in resolving damage claims.